Thank you for shopping with Cat Lover Store.
All of our products are made to order, which means each item is produced especially for you after your order is placed. This helps us reduce waste and offer unique cat-inspired designs without holding mass inventory.
Order Processing & Production Time
Most orders are processed and produced within 2–7 business days after the order is submitted.
Production time may vary depending on the product type, order size, product availability, print provider workload, seasonal demand, and holidays.
Please note: production time is separate from shipping time.
Estimated Delivery Times
After your order has been produced and shipped, delivery time depends on the shipping destination, shipping method, carrier, and local delivery conditions.
Estimated shipping times:
United States:
Standard shipping usually takes 2–7 business days after production.
International orders:
International shipping usually takes 10–40 business days after production, depending on the destination country and customs processing.
These are estimated delivery times and are not guaranteed. Delays may happen due to customs, carrier issues, weather, holidays, incorrect addresses, high seasonal volume, or other circumstances outside our control.
Shipping Costs
Shipping costs may vary depending on the product, quantity, shipping destination, and fulfillment provider.
If a free shipping promotion or discount code is available, it must be applied at checkout before completing your order.
Tracking Information
Once your order has been shipped, tracking information may be sent to the email address used at checkout.
Please allow some time for the tracking link to update after it has been created. In some cases, tracking information may take 24–48 hours to show movement.
Multiple Items & Separate Packages
If you order multiple items, they may be produced by different fulfillment partners or shipped from different locations. This means your items may arrive in separate packages and on different dates.
You will not be charged extra shipping after checkout because of separate packages.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays, lost packages, or failed deliveries caused by incorrect, incomplete, or undeliverables addresses provided by the customer.
If you notice an address mistake, please contact us as soon as possible. We will do our best to help, but once an order has entered production or has shipped, we may not be able to change the address.
Customs, Duties & Taxes
For international orders, customs fees, import duties, VAT, taxes, or other charges may apply depending on your country’s rules.
These charges are the responsibility of the customer and are not included in our product prices unless clearly stated at checkout.
We are not responsible for delays caused by customs processing.
Lost, Delayed, or Returned Packages
If your package appears delayed, please check the tracking information first.
If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, building reception, or mailbox area.
If a package is returned due to an incorrect address, failed delivery attempt, or customer refusal, additional shipping charges may apply to reship the order.
Order Changes & Cancellations
Because our products are made to order, we can only make changes or cancel an order before it goes into production.
Once an order has started production, we may not be able to cancel or edit it.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact page or reply to your order confirmation email.
We are always happy to help.