Thank you for shopping with Cat Lover Store.
Because our products are made to order, please read this policy carefully before placing your order.
1. Printify / Production Partner Policy
Our products are made especially for you after your order is placed. For this reason, general returns or exchanges are not accepted for:
• Wrong size ordered by the customer
• Wrong color selected by the customer
• Change of mind
• Buyer’s remorse
• No longer wanting the item
• Ordering the wrong product by mistake
However, if your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
To review the issue, please send:
• Your order number
• Your full name
• A clear description of the issue
• Clear photos showing the problem
• A photo of the packaging if the package arrived damaged
If the issue is approved, the production partner may offer one of the following:
• A free replacement
• A refund
• Another suitable solution depending on the case
In most approved damage or defect cases, you do not need to return the product unless we specifically ask you to do so.
2. Cat Lover Store Courtesy Refund Policy
For non-defective products, Cat Lover Store may offer a special courtesy refund in selected cases.
If approved, we may refund 50% of the product price, and you may keep the product.
This store courtesy refund is not guaranteed and is reviewed case by case.
Important:
• The 50% refund applies to the product price only
• Shipping fees are not refundable
• Taxes, customs fees, and import charges are not refundable
• This refund is available through PayPal only
• The customer must provide a valid PayPal email address
• Once the 50% refund is sent, the case is considered resolved
3. Cancellations
Orders may only be canceled before they enter production.
Once an order has started production, we may not be able to cancel or edit it.
4. Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for lost, delayed, or returned packages caused by incorrect or incomplete shipping details.
5. Contact Us
If you have an issue with your order, please contact us before opening a dispute or charge-back. We are happy to review your case and help.
Email:
Play4PlusSPP@outlook.com
Telegram:
@BAQOORY
Please include your order number and clear photos if your request is related to damage, defect, wrong item, or printing issue.